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@@ -288,6 +288,14 @@ Two refusals by design: direct messages cannot be left, and leaving the configur
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## Troubleshooting
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+**First step for every issue below:** look at what the gateway logged around the time things went wrong:
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+
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+```bash
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+hermes logs
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+```
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+
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+The Chatto adapter logs each connection attempt, room discovery (`_refresh_rooms`), rejected users, failed sends and reconnects there — most problems name their cause directly.
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+
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### Bot is not responding to messages
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**Cause**: The bot account is not a member of the room, or the user is not in `CHATTO_ALLOWED_USERS`.
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